RBS Bank Careers – Customer Service & Operations Analyst

Job Description:

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Job Responsibilities:

• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
• Authorising and investigating all transactions to our KPIs

Job Requirements:

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll have at least two years’ relevant experience, along with working knowledge of Payments and SWIFT. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

• An understanding of our industry and its customers
• An awareness of changes in trends, policies and regulations
• Experience of managing stakeholder relationships

Job Details:

Company: RBS

Vacancy Type:  Full Time

Job Location: Chennai, Tamil Nadu, IN

Application Deadline: N/A

Apply Here

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