Barclays Bank Vacancies – HR Service Delivery Lead

Job Description:

As a Barclays HR Service Delivery Lead, you will be an integral part of the HR Operations Service Delivery team. You will lead the helpdesk team, covering Europe & Middle East regions and will be heavily involved in people management, Stakeholder engagement, and ensuring the team delivers to Service Level Agreements (SLAs).

Job Responsibilities:

• Resolving all escalated issues, including complex queries and/or requests for exceptions to standard process and service delivery issues
• Managing and nurturing of colleagues in the team to build expertise and motivate to high levels of performance
• Conducting service reviews with business leaders to include presenting value-adding analysis of performance, identifying trends and recommending new ideas
• Reviewing and maintenance of the Service Catalogue with relevant stakeholders
• Ensuring appropriate governance and documentation is in place and maintained to effectively manage delivery of the service
• Ensuring delivery meets all agreed service level agreements and key performance metrics, including where the service is delivered through external suppliers

Job Requirements:

• Customer Service experience – ability to deal with a varied customer base and explain complex matters in a clear way
• Demonstrable ability to manage and lead a high performing team, including managing team performance by delivering against SLAs
• Strong Payroll knowledge

Qualification & Experience:

• Experience with working with globally diverse teams
• Experience with multiple contact channels such as Voice, Email, Chat, Portal etc.

Job Details:

Company: Barclays

Vacancy Type:  Full Time

Job Location: Barnsley, England, UK

Application Deadline: N/A

Apply Here

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